Shipping Information
LIVE GUARANTEE
Please read our live guarantee page HERE. When you place an order, you are agreeing to those terms.
SHIPPING SCHEDULE
We ship Monday through Wednesday.
- Orders Placed Monday Ship Tuesday
- Orders Placed Tuesday Ship Wednesday
- Orders Placed Wednesday before 9am (PST) Ship Wednesday
- Orders placed Wednesday after 9am through Sunday Ship Monday
If the shipping day falls on a holiday, your order will be shipped on the next shipping day.
We ship orders only on Monday, Tuesday and Wednesday to ensure quality. We try to avoid having live critters delayed over the weekends. This shipping schedule provides the best possible shipping costs and value for your live shipment.
SHIPPING ORIGIN
Your order is shipping from San Diego, CA.
SHIPPING METHOD
We ship living items via United States Postal Service (USPS) Priority Mail. Priority Mail generally provide 2-4 day service, however neither we nor USPS guarantees a four day delivery time, so it can occasionally take longer.
Non-living items may be shipped with living items via the above method or may be shipped via USPS Ground Advantage shipping.
If you need a 1-2 day guaranteed delivery time, please contact us. We will then give you a quote for your order and await your response.
WINTER SHIPPING
For daytime high temperatures forecast to be 40 F and under, please order a shipping warmer with your living items. You should be available when your order is delivered and be sure the package does not sit outside in the cold for any length of time. Shipping warmers can be ordered HERE.
INTERNATIONAL SHIPMENT
We ship neither living nor non-living items outside the U.S.
We do not ship living items to Hawaii or Puerto Rico.
We DO ship to Alaska, but due to possible delays, we do not guarantee live delivery.