Shipping Information

SHIPPING SCHEDULE

• Orders Placed Monday Ship Tuesday
• Orders Placed Tuesday Ship Wednesday
• Orders Placed Wed. before 9am (PST) Ship Wed.
• Orders placed Wednesday after 9am through Sunday Ship Monday

We do not ship orders on Thursday and Friday to ensure quality - live critters cannot be delayed over the weekend.

SHIPPING METHOD
We ship living items via United States Postal Service (USPS) Priority Mail. Priority Mail is generally 2-3 day service, however neither we nor the USPS guarantees a three day delivery time, so it can occasionally take longer.

Non-living items may be shipped with living items via USPS Priority Mail or may be shipped via USPS Ground Advantage shipping.

If you need a 1-2 day guaranteed delivery time, please contact us regarding shipment via USPS Express Mail. We will then give you a quote for your order and await your response.

WINTER SHIPPING
For daytime high temperatures forecast to be 40 F and under, please order a shipping warmer with your living items. You should be available when your order is delivered and be sure the package does not sit outside in the cold for any length of time. Shipping warmers can be ordered HERE.

INTERNATINAL SHIPMENT
We ship neither living nor non-living items outside the U.S.
We do not ship living items to Hawaii or Puerto Rico.
We DO ship to Alaska, but due to possible delays, we do not guarantee live delivery.