SHIPPING INFO AND LIVE GUARANTEE
If you need a 1-2 day guaranteed delivery time, please contact us regarding shipment via USPS Express Mail. We will then give you a quote for your order and await your response.
Your purchase of live animals is guaranteed to arrive alive. There are a number of situations under which we do not offer a live guarantee. Orders arriving dead (DOA) are rare and when they do happen, it's almost always because of high temperature at the destination. Please be aware of our terms regarding heat (below). You'll be fine- as long as someone will be home upon delivery. The shipment cannot sit outside in the sun or heat where it is exposed to the elements or in a hot metal mailbox. Even in mild temperatures, direct sun will kill
Refunds and Returns
We DO NOT ISSUE REFUNDS, except for order cancellations. Living items cannot be returned or credited. Non-Living items can be returned unopened and unused at the buyer's expense for a store credit. Store credit will NOT include the original shipping cost.
If you would like to cancel an order that has not yet been shipped, there will be a $2.50 fee. This is in compensation for any fees and administrative work involved in processing an order and then cancelling it.
We accept MasterCard, Visa, American Express, personal checks, money orders and PayPal. Your credit card charge will appear as "The Silkworm Shop," our DBA. Orders cannot be shipped until payment is received and/or verified. Personal checks will be held for 7 days to ensure sufficient funds. If you are paying by personal check or money order, after you check out at our store, make checks and money orders payable to The Silkworm Shop (Our DBA) and mail to:
The Silkworm Shop
PO Box 84773
San Diego, CA 92138
Guarantee After Arrival
Once the customer has taken possession of the live merchandise, we cannot offer a further live guarantee. The product may be subject to an adverse environment, such as hot sunlight, airborne bacteria, moist conditions and/or cigarette smoke. We provide care sheets and we attempt to educate the consumer about product care on this website, however, the live merchandise may quickly die due to any numbers of circumstances beyond our control.
We ship neither living nor non-living items outside the U.S.
We do not ship living items to Hawaii or Puerto Rico.
PO Box 84773,
San Diego, CA 92138
Copyright © 2017 The Silkworm Shop